Shipping policy

Shipping Policy for KnightGear Brand

1. Order Processing
a. Order Confirmation: Once you place an order for KnightGear Products, you will receive an order confirmation email with details of your purchase. Please review the information carefully and contact us immediately if there are any discrepancies.
b. Order Processing Time: We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days, excluding weekends and holidays. However, during peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Methods and Delivery
a. Shipping Options: We offer various shipping options to accommodate your needs. The available options will be presented at the checkout page, and you can select the one that suits you best.
b. Delivery Time: The estimated delivery time depends on the shipping method selected and your location. Please note that delivery times are approximate and may vary due to external factors beyond our control, such as customs clearance or unforeseen delays.
c. Shipment Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

3. Shipping Destinations
a. Domestic Shipping: We offer shipping within [insert country/region].
b. International Shipping: We also provide international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply, depending on your country's regulations. Any such charges are the responsibility of the recipient.

4. Shipping Costs
a. Calculation: Shipping costs are calculated based on the selected shipping method, destination, and order weight or dimensions. The applicable shipping charges will be displayed during the checkout process before you confirm your purchase.
b. Free Shipping: We may offer free shipping promotions during certain periods or on qualifying orders. Details of such offers will be clearly stated on our website or promotional materials.

5. Order Status and Support
a. Order Updates: You can check the status of your order by logging into your account on our website or by contacting our customer support team. We will provide updates regarding the progress of your shipment, including any unforeseen delays.
b. Support: If you have any questions, concerns, or issues related to your order or shipping, please contact our customer support team for assistance. We are dedicated to ensuring your satisfaction and will do our best to address your inquiries promptly.

6. Damaged or Lost Shipments
a. Damaged Shipments: In the event that your package arrives damaged, please notify us immediately. We may require you to provide photographic evidence of the damage for assessment purposes. We will work with you to resolve the issue and arrange for a replacement or refund if necessary.
b. Lost Shipments: If your shipment does not arrive within the estimated delivery time or the tracking information shows no progress for an extended period, please contact us. We will initiate an investigation with the shipping carrier to locate the package. If the package is confirmed as lost, we will offer you options for a replacement or refund as appropriate.

Please note that our shipping policy may be subject to change. Any updates or modifications will be communicated on our website or through other appropriate channels.